Refund policy
Nawah Return & Refund Policy
At Nawah, we are dedicated to providing high-quality, pure, natural oils. Your satisfaction is important to us, and we want you to feel confident with every purchase.
Change of Mind (Unopened Products Only)
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If you change your mind, you may return products that are unopened, unused, and in their original packaging.
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Returns must be requested within 30 days of delivery.
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To initiate a return, contact us at info@nawah.com.au. We will provide a return shipping address and instructions.
- No change of mind for bulk products (5L+ cans/bottles) - we advise you to buy smaller sizes for testing before committing to bulk purchases
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Shipping costs for change-of-mind returns are the responsibility of the customer.
- Where a 30-day guarantee is advertised, it does not apply to bulk products (any cans/bottles more than 1L). We recommend purchasing smaller sizes first to test the product before committing to bulk quantities.
Defective, Damaged, or Incorrect Items
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Please inspect your order upon arrival.
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If an item is damaged during shipping, defective, or incorrect, contact us immediately at info@nawah.com.au.
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For eligible items, Nawah will cover the cost of return shipping and provide either a replacement or a full refund.
Non-Returnable Items
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Opened skincare or personal care products (for hygiene and safety reasons)
Refunds
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Once your return is received and inspected, we will notify you if the refund is approved.
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Approved refunds are processed to your original payment method within 10 business days.
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Please note it may take additional time for your bank or credit card provider to post the refund.
How to Contact Us
For any questions or assistance with returns, email info@nawah.com.au. We are here to help.